1. Acceptance of Terms
By creating an account, purchasing hosting services, adding credits, or otherwise using RyoCloud, you agree to these Terms of Service and our Privacy Policy.
If you do not agree to these Terms, you must not use our services.
Minors must obtain any parental or legal guardian consent required by applicable law.
2. Services
RyoCloud provides affordable hosting for bots, scripts, and lightweight applications, including compatible JavaScript (Node.js) and Python applications.
Supported use cases may include Discord bots, Telegram bots, lightweight automation, and background scripts, subject to the selected plan's resource limits and networking capabilities.
RyoCloud currently offers the following Bot & Script Hosting plans:
2.1. Starter Hosting
- Price: ฿1 per day
- CPU: 0.15 shared vCPU
- Memory: 64 MB RAM
- Swap: 64 MB
- Storage: 512 MB
- Server Limit: Maximum one Starter Hosting server per account
- Control Panel: Pterodactyl
Starter Hosting is intended for extremely lightweight scripts, experiments, and testing. Its limited resources may not support all applications or frameworks.
2.2. Basic Hosting
- Price: ฿39 per month
- CPU: 1 shared vCPU
- Memory: 512 MB RAM
- Swap: 512 MB
- Storage: 3 GB
- Server Limit: Multiple servers per account, with each server billed separately
- Control Panel: Pterodactyl
Additional Basic Hosting servers are subject to available infrastructure resources and applicable service policies.
2.3. Resource Allocation
CPU resources are shared unless explicitly advertised otherwise.
Swap is disk-backed virtual memory and is not equivalent to physical RAM. RyoCloud does not guarantee that swap will prevent application crashes or memory-related performance issues.
Actual performance depends on application requirements, resource consumption, infrastructure load, and other technical factors.
Customers are responsible for selecting a plan suitable for their applications.
2.4. Minecraft Hosting
RyoCloud may advertise additional services, including Minecraft hosting, as upcoming products.
A product marked "Coming Soon" is not available for purchase until RyoCloud officially announces its availability, specifications, and pricing.
Future services may have separate terms or additional requirements.
2.5. Hosting Zones and Networking
Network features may differ between hosting zones.
Zones ending with -NAT, such as TH-NAT, do not include a dedicated public IP address or publicly accessible inbound ports.
These zones are generally suitable for applications using outbound connections, such as many Discord Gateway-based bots and Telegram bots using long polling.
Applications requiring public webhooks, inbound connections, or externally accessible services may not function without additional networking arrangements.
Zones without the -NAT suffix may provide different networking capabilities, but public IP addresses or inbound ports are included only when explicitly stated in the applicable service specifications.
Customers are responsible for reviewing the networking limitations before purchasing.
3. Discord Account Requirement
All customers must link a valid Discord account to their RyoCloud billing account to access and use hosting services.
Discord account linking supports account identification, verification, service management, and customer support.
Customers must:
- Link a Discord account they own or are authorized to use.
- Maintain access to their linked Discord account.
- Comply with Discord's applicable terms and policies.
- Avoid impersonating another person or using unauthorized accounts.
RyoCloud may restrict hosting access if a required Discord account is not linked or becomes invalid.
RyoCloud does not require customers to provide their Discord passwords.
Customers who need assistance with account linking or unlinking should contact official support.
RyoCloud is not affiliated with, sponsored by, or endorsed by Discord.
4. Credits, Payments, and Billing
4.1. Billing Currency
RyoCloud's official hosting prices and account-credit values are denominated in Thai Baht (THB).
Prices displayed in USD or another currency are estimates for convenience and may vary with exchange rates.
Unless otherwise specified:
1 RyoCloud credit = ฿1 of hosting balance.
Credits can be used toward eligible services through the RyoCloud billing portal.
4.2. Manual Credit Top-Ups
RyoCloud currently uses a manual credit top-up process.
To add credits, customers must:
- Open a private Billing & Payments ticket through the official RyoCloud Discord server.
- State the desired top-up amount in THB and preferred payment method.
- Wait for RyoCloud staff to provide payment instructions.
- Complete the payment and submit payment evidence privately in the ticket.
- Wait for staff to verify the payment.
- Receive a redeem code for the approved credit amount.
- Redeem the code through the RyoCloud billing portal.
Credits are added to the customer's account after successful redemption of the issued code.
Submitting a payment receipt does not automatically confirm a payment, add credits, or activate hosting.
Customers must not send funds to unverified payment destinations or share redeem codes publicly.
4.3. Accepted Payment Methods
RyoCloud currently accepts:
- Thai bank transfer through PromptPay QR
- TrueMoney Wallet
- USDC or USDT on supported EVM-compatible blockchain networks
Cryptocurrency payments have a minimum amount equivalent to US$1.
Supported networks and tokens are subject to staff confirmation. Customers must confirm the selected network, supported token (including the appropriate token contract where relevant), exchange rate, and receiving wallet address with RyoCloud staff before transferring cryptocurrency.
A wallet address beginning with 0x does not, by itself, mean that every EVM-compatible network or token is supported.
Payments sent using unsupported networks, unsupported tokens, or incorrect addresses may be irreversible or unrecoverable.
Any applicable cryptocurrency network transaction fees are separate from the credited payment amount unless staff explicitly states otherwise.
Payment methods may change, and customers should follow the instructions provided in their official private support ticket.
4.4. Purchasing and Renewing Services
Hosting services are prepaid and can be purchased or renewed using available billing credits.
Customers are responsible for maintaining sufficient credits and renewing their services before expiration.
The availability of credits does not, by itself, guarantee that an expired service will be renewed automatically.
Services may be suspended or expire if renewal is not completed successfully.
4.5. Prices and Changes
RyoCloud may update prices, available packages, or resource allocations for future purchases or billing periods.
Material changes affecting existing customers will be communicated through an appropriate official channel.
Changes will not retroactively increase the price of an already-paid service period.
5. Promotional Credits
RyoCloud may provide introductory credits to eligible new customers.
The current introductory offer provides 3 RyoCloud credits to eligible new customers after linking their Discord account.
At ฿1 per day, these credits can cover three days of Starter Hosting.
Promotional credits are subject to eligibility requirements and applicable promotion terms.
The introductory offer is intended as a one-time benefit and may not be repeatedly claimed through duplicate accounts or other attempts to bypass eligibility rules.
Promotional credits are not equivalent to an unconditional offer of permanent free hosting.
RyoCloud may investigate abuse of promotional offers and restrict improperly obtained promotional credits, subject to applicable law.
6. Suspension and Termination
RyoCloud may suspend services when billing periods expire without successful renewal.
Suspended services may stop running until the customer resolves the billing issue.
Services and associated data may be deleted following the applicable retention and deletion procedures, which will be communicated before automatic deletion is enabled.
RyoCloud may also suspend or terminate services when reasonably necessary to address:
- Serious security risks
- Unlawful activity
- Abuse of hosting resources
- Violations of these Terms
- Attempts to compromise infrastructure or other customers
Actions taken will depend on the seriousness and circumstances of the violation.
7. Refund Policy
Customers may request a refund when RyoCloud fails to provide a purchased service or when a qualifying technical issue makes the service materially unusable.
Change-of-mind requests and unused service periods do not automatically qualify for refunds.
Requests involving account credits, failed transactions, incorrect payments, or unused redeem codes will be reviewed according to the circumstances and applicable law.
Refund eligibility is determined individually, subject to mandatory consumer protection rights.
Customers should contact RyoCloud through the official Discord support channel to request a review.
8. Acceptable Use Policy
Customers must use RyoCloud's services lawfully and responsibly.
Prohibited activities include:
- Distributed denial-of-service (DDoS) attacks or other intentional service disruption
- Malware distribution, phishing, credential theft, or unauthorized system access
- Spam, abusive messaging automation, or platform abuse
- Cryptocurrency mining without explicit authorization
- Unauthorized scanning, exploitation, or attacks against other networks
- Attempts to bypass resource restrictions, security controls, or container isolation
- Unauthorized access to other customers' applications or data
- Activities that violate applicable laws or relevant third-party platform rules
Customers are responsible for the applications, scripts, credentials, and data they deploy.
RyoCloud may investigate suspected abuse and take appropriate action, including restricting or terminating affected services.
9. Customer Data and Backups
Customers are responsible for maintaining independent backups of their applications, configuration files, databases, and other stored content.
Unless specifically included in a purchased service, RyoCloud does not guarantee automatic backups, snapshot availability, or recovery of deleted data.
Customers must protect their API tokens, bot credentials, and other application secrets.
RyoCloud takes reasonable measures to protect its infrastructure but cannot guarantee that services or stored data will always be available or free from loss.
10. Service Availability
RyoCloud aims to provide reliable hosting suitable for continuously running applications.
However, uninterrupted or error-free availability is not guaranteed.
Maintenance, software failures, hardware issues, network disruptions, security incidents, and external service failures may affect operations.
Any specific uptime guarantee or compensation policy applies only when explicitly stated in the relevant service agreement.
Official service-status information may be available at:
11. Third-Party Services
RyoCloud integrates or relies on third-party services, including Discord, Cloudflare, and Pterodactyl-related technologies.
Customers remain responsible for complying with applicable third-party terms when using connected services.
RyoCloud is not responsible for independent third-party outages or policy changes beyond its reasonable control, except where responsibility cannot lawfully be excluded.
12. Limitation of Liability
To the extent permitted by applicable law, RyoCloud is not responsible for indirect or consequential losses arising from service interruptions, customer application failures, misconfiguration, lost credentials, or data loss.
Nothing in these Terms excludes or limits rights, remedies, or liabilities that cannot legally be excluded or limited under applicable law.
13. Changes to These Terms
RyoCloud may revise these Terms to reflect changes in services, operations, security requirements, or applicable law.
Material changes will be communicated through the billing portal, official website, or another appropriate notification channel before taking effect.
Continued use of services following the effective date of updated Terms constitutes acceptance to the extent permitted by applicable law.
14. Governing Law and Contact
These Terms are governed by the applicable laws of Thailand, subject to mandatory consumer protections.
For billing disputes, technical support, abuse reports, or legal inquiries, customers may contact RyoCloud through its official support channel.
Website: https://ryocloud.asia
Billing Portal: https://billing.ryocloud.asia
Discord Support: https://discord.gg/WqyCmWXE
Country: Thailand